Shipping Policy

1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:

Standard (5-8 Business Days): Varies, based on location, order size, & weight
Express (3 Business Days): Varies, based on location, order size, & weight
Local Delivery:
Local Delivery: $6 Fuel surcharge on orders under $250
Free Local Pickup


2. PROCESSING TIME
Orders are processed within 1 business day(s) excluding weekends and public holidays.


3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.


4. RETURNS
Returns will be accepted within 10 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://dtbdistributors.com/returns.htm.


5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.


6. DAMAGED ORDERS
DTB Distributors, Inc. is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.


7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
- Orders cannot be shipped to Alaska & Hawaii

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.


8. CONTACT
For questions about this shipping policy, contact:
Phone: 937-743-2272
Email: customerservice@dtbdistributors.com

This Shipping Policy is for DTB Distributors, Inc. and was last updated on 04/01/2024.